Job Description
Join our elite night shift team at Phoenix Connect Solutions and launch your customer service career with paid training! We're seeking dedicated professionals to deliver exceptional support during our peak hours (11 PM - 7 AM). Enjoy competitive pay, comprehensive benefits, and a dynamic team environment that values your growth. No prior experience required – we invest in your success through our industry-leading training program. Apply today and become part of Phoenix's premier call center network.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Meet/exceed performance metrics including call quality and resolution targets
- Document all interactions accurately in our proprietary software platform
- Collaborate with team leads to improve service delivery processes
- Maintain strict confidentiality of customer data and company policies
Qualifications
- High school diploma or equivalent (GED) required
- Exceptional verbal communication and active listening skills
- Ability to work flexible night shifts (11 PM - 7 AM) including weekends
- Basic computer proficiency with MS Office applications
- Customer service experience preferred but not mandatory
- Strong problem-solving abilities under pressure
- Reliable transportation to our downtown Phoenix facility