Job Description
Join our award-winning call center team in Portland, Ohio! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support while enjoying premium shift differentials. No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, handle time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation for night shift availability
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening