Job Description
Join our award-winning customer service team as a Night Shift Call Center Agent in Portland, Ohio! We're seeking motivated individuals to provide exceptional support while enjoying competitive pay, comprehensive benefits, and fully paid training. This role offers immediate start dates with opportunities for career advancement into leadership positions. Work in a modern, supportive environment with flexible scheduling options and performance-based bonuses. No experience necessary – we’ll teach you everything you need to succeed!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency (Windows, browsers)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Portland facility