Job Description
Join our dynamic remote team as a Night Shift Call Center Agent and deliver exceptional customer service from the comfort of your home in Charlotte, NC! We're seeking motivated individuals to handle inbound/outbound calls, resolve inquiries, and ensure customer satisfaction during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive virtual work environment. No commute required – just your dedication to excellence and a quiet workspace. Apply today and start your career with Omaha Connect Solutions!
Responsibilities
- Manage high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Utilize CRM systems to document interactions and update customer records
- Meet performance metrics including call quality, resolution time, and customer satisfaction scores
- Collaborate with team members to improve service delivery and knowledge sharing
- Adhere to company policies and compliance regulations during all interactions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year call center or customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficient in using CRM software and multitasking in a virtual environment
- Reliable high-speed internet and quiet home office setup
- Flexibility to work night shifts (11 PM - 7 AM EST) and weekends