Job Description
Join ConnectServe Solutions as a Night Shift Call Center Agent and become the voice of our premier clients! This full-time on-site role in San Antonio offers competitive pay, career growth, and a supportive team environment. While this position is based in San Antonio, we also have remote opportunities available in Florida for qualified candidates. Enjoy a dynamic night schedule (10 PM - 6 AM) with premium differentials, comprehensive benefits, and ongoing training programs. If you're a night owl with exceptional communication skills and a passion for customer excellence, apply today and start your rewarding career journey!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, troubleshoot technical issues, and process orders
- Meet/exceed performance metrics for call quality, resolution time, and CSAT
- Document interactions accurately in CRM systems while maintaining compliance
- Collaborate with team leads to improve service protocols and knowledge base
- Participate in ongoing training sessions for product/service updates
- Adhere to strict security protocols and confidentiality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Flexible schedule availability for night shifts (10 PM - 6 AM)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Spanish bilingual skills highly valued