Job Description
Join our award-winning call center team in San Antonio and kickstart your career with immediate night shift opportunities! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and growth potential. No experience necessary – we provide full training!
What We Offer:
- Starting pay: $18-$22/hour + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and ongoing development
- Advancement opportunities to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (call time, resolution rate)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our downtown location
- Pass background/drug screening (paid by employer)
- 18+ years of age