Job Description
Join ConnectCare Solutions' award-winning team in San Diego! We're hosting a night shift hiring event for motivated individuals seeking stable careers in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience necessary – we provide paid training!
Why Work Night Shift? • Premium hourly rates • Quieter work environment • Enhanced work-life balance • Exclusive advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Document interactions accurately in compliance with company policies
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Uphold HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Ability to type 25+ WPM
- Comfortable working overnight shifts (10 PM - 6 AM)
- Basic computer proficiency (Windows, web browsers)
- Customer service mindset with conflict resolution skills
- Reliable transportation to Harbor Drive location
- Must pass background check and drug screening