Job Description
Join CityConnect Solutions as a Night Shift Call Center Agent and become the voice of our clients! We're hosting an exclusive hiring event in Texas for San Diego-based roles. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience required – we provide full training!
Why Choose Us?
• Weekly pay with performance bonuses
• Health, dental, and vision insurance
• Career advancement opportunities
• Free parking and transit stipend
• 24/7 support and flexible scheduling
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members for complex issue resolution
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM software)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights (10 PM - 6 AM)
- Positive attitude and customer-first mindset
- Reliable transportation to San Diego location