Job Description
Join our dynamic night shift call center team in San Jose, CA! We're seeking passionate individuals to deliver exceptional customer service with comprehensive paid training provided. As a key member of our support team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our commitment to customer excellence. Enjoy competitive pay, career advancement opportunities, and a collaborative environment where your growth is prioritized.
What We Offer:
• Paid training program
• Night shift differential pay
• Health benefits after 60 days
• Opportunities for career progression
• Supportive team culture
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve product/service inquiries using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development sessions
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency and typing accuracy
- Customer service mindset with problem-solving aptitude
- Reliable transportation to San Jose facility
- No prior experience required – paid training provided