Job Description
Join our award-winning customer service team in Portland, Ohio! We're seeking motivated Night Shift Call Center Agents with comprehensive paid training. Enjoy competitive pay, performance bonuses, and a supportive team environment. No prior experience required – we invest in your success with industry-leading training programs. Benefits include: Health insurance, 401(k) matching, paid time off, and career advancement opportunities. Flexible scheduling available for qualified candidates. Start your career with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, services, and technical support
- Maintain accurate customer records in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to enhance customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency (Windows, CRM software)
- Problem-solving mindset and patience
- Reliable transportation and punctuality