Job Description
Join our elite customer service team in Portland, Ohio! We're seeking dedicated Night Shift Call Center Agents with paid training to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience required – we provide all necessary training!
Why Join Us?
• Night shift differential pay ($3/hr bonus)
• Paid 3-week training program
• Career advancement opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics (handle time, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Flexible schedule availability (nights, weekends, holidays)
- Customer service mindset with problem-solving aptitude
- No prior experience required – training provided!