Job Description
Join our award-winning Georgia-based company's San Francisco call center team! We're seeking dedicated Night Shift Call Center Agents with paid training to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic night shift schedule while working in the heart of San Francisco. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, quality scores, resolution times)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently and in a team environment
- Basic computer proficiency and typing skills
- Comfortable with night shift schedules (10 PM - 6 AM)
- Customer service mindset with problem-solving abilities
- Reliable transportation to downtown San Francisco location
- Must pass background check and drug screening