Job Description
Join our dynamic team at Global Connect Solutions! We're hosting an exclusive hiring event for night shift call center professionals in Kansas City, MO. Discover competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No experience required – we provide paid training!
Why work with us? •$500 sign-on bonus • Health/dental/vision • Tuition reimbursement • Paid time off • 401k matching. Apply today and start your career journey!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (AHT, CSAT, QA scores)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with supervisors to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication & problem-solving abilities
- Ability to work flexible schedule (10 PM - 6 AM)
- Basic computer proficiency (typing 30+ WPM)
- Pass background/drug screening
- Customer service mindset with empathy
- Reliable transportation to downtown KC location