Job Description
Join Austin Connect Solutions as a Night Shift Call Center Representative! We're seeking dedicated professionals to deliver exceptional customer service during overnight hours. No experience required – our comprehensive paid training program ensures your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic team environment.
What We Offer:
- Full paid training (4 weeks, 40 hours/week)
- Night shift differential pay (+$2/hour)
- Health benefits after 60 days
- 401k with company match
- Career growth paths
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems
- Meet quality and productivity metrics
- Collaborate with team for seamless service
- Adhere to compliance protocols
Qualifications
- High school diploma or equivalent
- Clear communication skills
- Basic computer proficiency
- Ability to work nights (10 PM - 6 AM)
- Customer service mindset
- Reliable transportation