Job Description
Join our award-winning call center team and launch your career immediately! San Antonio Connect Solutions is seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our clients. This urgent opening includes comprehensive training, competitive benefits, and growth opportunities in a dynamic environment.
Why Choose Us?
- Significant performance bonuses and advancement potential
- Free parking and convenient downtown location
- Health/dental/vision insurance after 60 days
- Tuition reimbursement for professional development
Be part of a company recognized for employee satisfaction and client excellence. Apply today and start your new career within days!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing concerns, and technical issues
- Document interactions accurately in CRM systems with precision
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient in Windows OS and basic troubleshooting
- Reliable transportation for overnight shifts (10 PM - 6 AM)
- Flexible availability including weekends and holidays
- Background check and drug screen required