Job Description
Join ConnectServe Solutions' award-winning team as a Night Shift Call Center Representative in Kansas City! We're offering paid training and career growth opportunities for motivated individuals. Our modern downtown facility provides a supportive environment where you'll help customers resolve inquiries while building valuable skills. Enjoy competitive pay, comprehensive benefits, and a team-oriented culture that values your contributions.
As a key member of our 24/7 support center, you'll handle inbound calls for major clients across various industries. We invest in our people through continuous training programs and advancement pathways. Night shift premium pay available for qualified candidates. Apply today to start your career in customer service excellence!
Responsibilities
- Handle high-volume inbound calls with professionalism and empathy
- Resolve customer inquiries using proprietary CRM systems
- Document interactions accurately in compliance protocols
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team leads to improve service delivery
- Participate in ongoing product knowledge training
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong typing skills (30+ WPM) and computer proficiency
- Excellent communication and problem-solving abilities
- Ability to work independently during night shifts
- Reliable transportation to downtown Kansas City location
- Flexibility to work weekends/holidays as needed
- Pass background and drug screening