Job Description
Join ConnectCare Solutions' award-winning team as a Night Shift Call Center Representative! We're seeking motivated individuals in Wichita, KS to deliver exceptional customer service during our overnight operations. Enjoy paid comprehensive training, competitive pay, and a supportive environment where your growth matters. Perfect for night owls seeking stable careers with advancement opportunities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics and performance targets
- Collaborate with team members to improve service workflows
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with accuracy
- Comfortable working overnight shifts (11 PM - 7 AM)
- Basic computer proficiency (Windows, CRM software)
- Customer service experience a plus
- Reliable transportation to our Wichita facility