Job Description
Launch your career with ConnectPro Solutions as a Night Shift Call Center Representative! We're seeking dedicated professionals to join our Indianapolis team with comprehensive paid training included. Enjoy a supportive environment where your growth is prioritized, competitive compensation, and opportunities for advancement. As a key member of our customer experience team, you'll make a real impact while working flexible night hours that fit your lifestyle.
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery processes
- Adhere to compliance protocols and confidentiality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience or relevant background
- Strong communication skills with clear articulation in English
- Ability to type 35+ WPM with basic computer proficiency
- Availability for night shifts (11 PM - 7 AM EST) including weekends
- Problem-solving mindset with attention to detail
- Positive attitude and ability to thrive in fast-paced environments