Job Description
Join our exclusive hiring event for Night Shift Call Center Representatives in San Jose! We're seeking energetic professionals to deliver exceptional customer support during high-demand evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for night owls seeking career growth in a dynamic setting. Apply today and start your journey with a leader in customer service excellence!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere strictly to compliance protocols and security guidelines
- Participate in ongoing training for product knowledge updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months call center or customer service experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Flexible availability for night shifts (10 PM - 6 AM)
- Strong problem-solving and conflict resolution abilities
- Pass background check and pre-employment screening
- Bilingual (English/Spanish) candidates highly desired