Job Description
Join our award-winning team as a Night Shift Call Center Representative in Baltimore! We're seeking dedicated professionals to deliver exceptional customer support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This role offers stability and growth opportunities in a thriving industry. If you're a night owl passionate about helping others, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency with MS Office
- Positive attitude and resilience under pressure
- Valid work authorization in the US