Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Cleveland! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Why join us? • Premium night shift differential pay • Paid training & career advancement • Health/dental/vision insurance • 401(k) with company match • Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve processes
- Adhere to HIPAA/FCC compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication & problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (CRM systems)
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Background check & drug screen required