Job Description
Join our award-winning customer service team and thrive in a dynamic night shift environment! We're seeking passionate individuals to deliver exceptional support while enjoying flexible schedules and competitive benefits. Why Choose Us? Comprehensive training, advancement opportunities, and a supportive culture that values your work-life balance. Perks Include: Health insurance, 401(k) matching, paid time off, and shift differential bonuses. Elevate your career with a company committed to employee growth and customer excellence.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in compliance with company policies
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication in English and Spanish
- Ability to work independently in a fast-paced night shift environment
- Problem-solving skills with attention to detail
- Reliable transportation for overnight shifts (11 PM - 7 AM)