Job Description
Join our award-winning customer service team at Global Solutions Inc. as a Night Shift Call Center Representative in Louisville, KY! We're seeking dedicated professionals to deliver exceptional support during our peak overnight hours (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment where your contributions directly impact customer satisfaction and business growth.
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid training and career advancement
- Remote work options after initial onboarding
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to share insights and improve processes
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Adhere to compliance protocols and security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Flexibility to work overnight shifts and weekends
- Reliable high-speed internet for remote work
- Positive attitude with problem-solving mindset