Job Description
Join Memphis Customer Solutions Group as a Night Shift Call Center Representative and become part of our award-winning customer experience team! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment. Our state-of-the-art facility in Memphis offers modern amenities and a team-oriented culture focused on growth and recognition.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company matching
- Tuition reimbursement program
- Paid training and career development
- Employee discounts and wellness programs
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and accounts
- Maintain detailed documentation of customer interactions in CRM systems
- Meet/exceed key performance metrics (call quality, resolution rates)
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to work flexible night shift schedule (10 PM - 6 AM)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Type minimum 40 WPM with high accuracy
- Pass background check and drug screening