Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in the heart of Manhattan! We're seeking dedicated professionals to deliver exceptional support during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant 24/7 work environment. Perfect for night owls seeking stability and growth in NYC's dynamic tech hub.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical issues and product concerns using CRM systems
- Maintain detailed call logs and documentation in compliance protocols
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent (college degree preferred)
- Typing speed of 40+ WPM with strong computer literacy
- Exceptional verbal communication and active listening skills
- Ability to work independently in a fast-paced night shift environment
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Flexible availability to work weekends and holidays as needed