Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Raleigh! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Perfect for night owls seeking work-life balance with flexible scheduling options. Training provided – no prior experience required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to enhance service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Reliable transportation to our Raleigh facility
- Flexible availability for night shifts (10 PM - 6 AM)