Job Description
Join our elite night shift team at Philadelphia Solutions Group! We're seeking motivated individuals to deliver exceptional customer service while our city sleeps. No experience? No problem! Our comprehensive paid training program equips you with all the skills needed to succeed. Enjoy competitive pay, health benefits, and career growth opportunities in a dynamic environment.
Why work nights? Benefit from premium pay rates, quieter work conditions, and accelerated career advancement opportunities. Our state-of-the-art facility in Center Philadelphia offers modern amenities and a supportive team culture.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Maintain accurate customer records and documentation
- Meet performance metrics including call quality and resolution targets
- Collaborate with team members to share best practices
- Complete ongoing training modules to enhance product knowledge
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working independently and as part of a team
- Flexible schedule including nights, weekends, and holidays
- Basic computer proficiency with Windows OS
- Positive attitude under pressure and problem-solving mindset