Job Description
Join our dynamic team at CustomerFirst Solutions for a rewarding night shift call center career in Virginia Beach! We're hosting an exclusive hiring event for motivated individuals seeking flexible schedules and competitive compensation. As a Night Shift Call Center Representative, you'll be the voice of our premium clients, delivering exceptional service while enjoying a supportive, performance-driven environment.
We offer comprehensive benefits including health insurance, 401(k) matching, and career advancement opportunities. Our state-of-the-art facility features ergonomic workstations, free parking, and on-site amenities designed to maximize your comfort and productivity.
Why work with us?
- Competitive hourly wage with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career path to team lead/supervisor roles
- Tuition reimbursement program
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism and empathy
- Resolve complex inquiries using CRM systems and knowledge bases
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document all interactions accurately in customer records
- Collaborate with cross-functional teams to resolve escalated issues
- Participate in ongoing training programs to enhance product knowledge
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a fast-paced environment
- Must be available to work nights (11 PM - 7 AM)
- Positive attitude with customer-first mindset