Job Description
Join our dynamic team at Customer Connect Solutions for our exclusive hiring event targeting Night Shift Call Center Professionals in Virginia Beach! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay and benefits. This opportunity includes positions in our Virginia Beach location and select California hubs.
Why You'll Love Working With Us:
- Industry-leading compensation with performance-based bonuses
- Comprehensive benefits package (medical, dental, vision)
- Tuition reimbursement and career advancement programs
- Modern, 24/7 climate-controlled work environment
- Free parking and shuttle service
Hiring Event Details: June 20, 2024 | 9:00 AM - 5:00 PM | 1500 Atlantic Ave, Virginia Beach, VA 23451
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical and billing issues using CRM systems
- Meet/exceed KPIs (call quality, resolution time, CSAT scores)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with team leads to improve service protocols
- Participate in quarterly training on product updates
- Support overflow during peak hours (holidays, promotions)
Qualifications
- Minimum 1 year call center or customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to type 40+ WPM with 98% accuracy
- Flexible schedule availability (nights, weekends, holidays)
- High school diploma or equivalent (college degree preferred)
- Clear background check and drug screen required
- Bilingual (Spanish) certification a plus