Job Description
Join our elite call center team in Charlotte, NC and unlock your potential with our comprehensive paid training program! We're seeking dedicated Night Shift professionals who thrive in fast-paced environments and excel at delivering exceptional customer experiences. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within a supportive, growth-oriented culture. Our state-of-the-art facility offers modern amenities and a collaborative atmosphere where your contributions are valued. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Proficient with Windows-based software and CRM tools
- Reliable transportation and consistent attendance