Job Description
Join our elite customer service team and make an immediate impact! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support experiences for our Fortune 500 clients. This urgent opening requires immediate availability for overnight shifts (10 PM - 6 AM) in our state-of-the-art Houston facility. Enjoy competitive compensation, comprehensive benefits, and accelerated career growth in a dynamic, tech-driven environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat with 98% resolution rate
- Utilize CRM systems to document interactions and maintain accurate case histories
- Resolve complex billing, technical, and account-related issues with empathy and efficiency
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Maintain strict confidentiality of sensitive customer data
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in B2B or high-volume call center
- Exceptional written/verbal communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving skills with attention to detail
- Availability for full-time overnight shifts (10 PM - 6 AM CT)
- High school diploma or equivalent; college degree preferred
- Ability to pass background check and drug screening