Job Description
Join our award-winning customer service team in Baltimore and launch your career with one of Maryland's top-rated call centers! We're seeking energetic professionals for immediate night shift positions offering competitive pay, comprehensive benefits, and growth opportunities. Enjoy a modern, supportive environment where your contributions directly impact customer satisfaction. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to escalate complex issues
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing accuracy
- Flexibility to work overnight shifts (11 PM - 7 AM)
- Positive attitude and problem-solving mindset
- US work authorization required