Job Description
Join Denver Connect Solutions as a Night Shift Call Center Representative and become the voice of our clients! We're seeking energetic professionals to deliver exceptional customer support during evening hours. This full-time position offers competitive pay, comprehensive benefits, and immediate start opportunities. Work in a modern, supportive environment where your contributions directly impact customer satisfaction.
Our Denver-based team serves Fortune 500 clients with cutting-edge technology and industry-leading training. Enjoy flexible scheduling options, performance-based bonuses, and career advancement opportunities within our growing organization.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficient with CRM software and MS Office Suite
- Reliable internet connection for remote work options
- Flexible schedule availability (nights, weekends, holidays)
- Background check and drug screen required