Job Description
Join our dynamic night shift team at Austin Connect Solutions and launch your career in customer service! We're seeking dedicated individuals for our Austin, TX call center with comprehensive paid training and competitive compensation. Work in a supportive environment where your growth matters, with opportunities for advancement and skill development. Enjoy flexible scheduling, performance bonuses, and a culture that values teamwork and recognition. If you're a night owl with excellent communication skills, this is your chance to thrive in a thriving Texas tech hub.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Maintain detailed and accurate customer records in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics including call quality and resolution times
- Adhere to company protocols and compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Reliable transportation for night shift hours (10 PM - 6 AM)
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Positive attitude and problem-solving mindset