Job Description
Welcome to Horizon Workforce Solutions, a leader in connecting talent with opportunities that prioritize flexibility and growth. We are currently seeking a dedicated and empathetic Customer Service Representative to join our high-performing team in El Paso, TX.
We understand the importance of financial stability, which is why we offer competitive hourly rates and daily pay options. Whether you are an experienced professional or looking to launch a new career, we provide the training, support, and tools you need to thrive in a dynamic call center environment.
As a key member of our team, you will be the voice of our brand, ensuring every client interaction results in a positive experience.
Responsibilities
- Handle Inquiries: Professionally respond to incoming customer calls, emails, and live chat requests regarding products and services.
- Resolve Issues: Diagnose customer problems and provide effective solutions to ensure high customer satisfaction scores.
- Process Transactions: Accurately process orders, returns, and account adjustments using our CRM software.
- Maintain Records: Document all customer interactions and account updates in a timely and precise manner.
- Upsell & Cross-Sell: Identify opportunities to suggest additional products or services that meet customer needs.
- Team Support: Collaborate with supervisors and team members to improve overall service quality and workflow efficiency.
Qualifications
- Education: High school diploma or GED is required.
- Communication: Strong verbal and written communication skills with a clear, professional tone.
- Technical Proficiency: Basic computer skills and familiarity with Windows, Microsoft Office, and CRM platforms.
- Problem Solving: Ability to think critically and troubleshoot issues calmly under pressure.
- Experience: Previous customer service experience is a plus but not mandatory; we provide comprehensive training.
- Availability: Must be willing to work flexible shifts, including evenings, weekends, and holidays.