Job Description
Join ConnectSolutions Inc., a leading customer experience provider, and kickstart your career in our dynamic Dallas call center! We're seeking motivated Weekend Shift Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start positions available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service standards
- Adhere to strict compliance and security protocols
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible weekends (Sat/Sun) and holidays
- Type 35+ WPM with high accuracy
- Problem-solving mindset and resilience under pressure
- Bilingual (Spanish/English) a major plus