Job Description
Join our exclusive hiring event for Night Shift Call Center Agents in Virginia Beach and California! We're seeking motivated professionals to deliver exceptional customer service during our overnight operations. Enjoy competitive pay, comprehensive benefits, and flexible scheduling options.
Why work with us?
- Competitive hourly wages with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Tuition reimbursement program
- Career advancement opportunities
Our hiring event will be held on October 15, 2023 at our Virginia Beach headquarters. California applicants can participate virtually. Don't miss this chance to join a dynamic team and grow your career!
Responsibilities
- Handle incoming customer inquiries via phone and chat channels
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency and CRM system knowledge
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Spanish fluency a plus for bilingual positions