Job Description
Join our award-winning call center team in Philadelphia! We're seeking motivated Night Shift Call Center Representatives to deliver exceptional customer service while supporting major tech and financial clients. No experience required—comprehensive paid training included!
Why Choose Us? Competitive wages, performance bonuses, career advancement paths, and a dynamic night shift schedule with premium pay differentials. Enjoy our modern facility with free parking and 24/7 support.
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions and maintain accurate call records
- Meet/exceed KPIs: Average Handle Time, First Call Resolution, CSAT
- Collaborate with team leads during shift handovers
- Participate in ongoing training and quality assurance reviews
- Adhere to PCI compliance and data security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with strong computer proficiency
- Flexible availability for night shift (11 PM - 7 AM)
- Customer service mindset with problem-solving aptitude
- Willingness to complete paid 3-week training program
- Pass background check and pre-employment drug screen
- Basic knowledge of Windows OS preferred