Job Description
Join our award-winning call center team in Nashville and become part of a dynamic, customer-focused environment. We're seeking dedicated professionals to handle inbound/outbound calls for Fortune 500 clients in our state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth is our priority. Immediate openings available for motivated individuals ready to excel in a fast-paced setting.
Responsibilities
- Handle 50-70 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and scripted protocols
- Document interactions accurately in Salesforce database
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with team leads to improve service delivery
- Adhere to HIPAA/FCC compliance standards
- Participate in quarterly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Typing speed 35+ WPM with 95% accuracy
- Proficiency in Salesforce and Microsoft Office
- Excellent verbal/written communication skills
- Ability to work flexible nights (7 PM - 7 AM)
- Strong problem-solving and multitasking abilities
- Background check and drug screen required