Job Description
Join our award-winning call center team in the heart of San Francisco! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with opportunities for career growth. This role requires strong communication skills and the ability to thrive in a fast-paced setting. If you're a night owl dedicated to customer excellence, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call volume, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and multitasking abilities
- Flexible schedule including weekends/holidays