Job Description
Join our award-winning team as a Local Customer Service Representative in Nashville! We're seeking empathetic professionals to deliver exceptional support with weekly pay and immediate start opportunities. Enjoy a dynamic work environment where your communication skills shine while helping our community thrive. No nights or weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional empathy
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Valid Tennessee driver's license (for occasional off-site duties)
- Pass background check and drug screening