Job Description
Join Miami Connect Solutions as a Remote Customer Service Representative and become the voice of our vibrant Miami community! We're seeking passionate individuals to deliver exceptional support from home, helping local residents and businesses with their inquiries. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while making a tangible impact in South Florida. Immediate start available!
Why Choose Us?
- Work from anywhere in Miami-Dade County
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Resolve customer inquiries via phone, email, and chat for Miami-based clients
- Process orders, returns, and service requests with accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with local teams to resolve complex issues
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience workflows
- Participate in weekly training on local market trends
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in Miami market
- Proficiency with CRM software (Salesforce preferred)
- Strong bilingual English/Spanish skills
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (for occasional local travel)
- Pass background check and drug screening