Job Description
Join our award-winning call center team in San Antonio and launch your career in customer excellence! We're seeking motivated Night Shift Representatives to deliver outstanding service while earning competitive pay and benefits. No experience necessary – comprehensive training provided!
What We Offer:
- Starting pay: $18.50-$22.50/hour + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Paid training & career advancement paths
- Tuition reimbursement program
- Modern downtown facility with free parking
Immediate start available for qualified candidates. Apply today to join our 24/7 customer support powerhouse!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve processes
- Adhere to compliance protocols (HIPAA/PCI-DSS)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Ability to work flexible night shifts (11 PM-7 AM)
- Basic computer proficiency (typing 35+ WPM)
- Customer service mindset with problem-solving aptitude
- Ability to multitask in fast-paced environment
- Background check & drug screen required