Job Description
Join our award-winning call center team and become the voice of innovation! ConnectCare Solutions is seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our Illinois-based clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic team environment designed for career growth. As a key player in our 24/7 operations, you'll handle inbound/outbound calls while providing accurate solutions to technical inquiries. We value your dedication and offer flexible scheduling, health benefits, and advancement opportunities for high performers. Transform your career with us today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Collaborate with team members to address complex issues and improve processes
- Adhere to compliance standards including HIPAA and PCI-DSS protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong typing skills (45+ WPM) and proficiency with CRM software
- Excellent communication skills with clear articulation in English
- Ability to work independently in a fast-paced, high-stress environment
- Available to work flexible shifts including weekends/holidays
- Basic technical troubleshooting knowledge of internet/software systems