Job Description
Join our award-winning team as a Night Shift Call Center Representative in Nashville, TN! We're seeking dedicated professionals to deliver exceptional customer service during evening hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for those seeking career growth with immediate start opportunities. Apply today and become part of our customer excellence family!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns
- Meet/exceed performance metrics including call handling time and quality scores
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues effectively
- Adhere to strict compliance protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to work flexible night shifts (11 PM - 7 AM)
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and conflict resolution skills
- Positive attitude with resilience under pressure
- Must pass background check and drug screening