Job Description
Join our dynamic call center team in Phoenix and launch your career with industry-leading training! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to clients across California and beyond. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required—paid training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently and in a team setting
- Comfortable with technology and basic computer applications
- Reliable transportation to our Phoenix facility
- Flexible schedule availability (11 PM - 7 AM)