Job Description
Join our elite night shift team at CustomerConnect Solutions! We're seeking motivated individuals to deliver exceptional customer service during our peak evening hours. As a Night Shift Call Center Representative, you'll enjoy competitive pay, comprehensive paid training, and a supportive team environment. This role offers stability, growth opportunities, and premium compensation for night work. If you thrive in dynamic settings and want to advance your career in customer service, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including call handling time and CSAT
- Document interactions accurately in company databases
- Collaborate with team members for seamless service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- No experience required (paid training provided)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM systems)
- Reliable transportation to Charlotte, NC facility
- Flexible availability for nights/weekends
- Customer-first mindset with problem-solving aptitude