Job Description
Join CitySolve Solutions as a Local Customer Service Representative and enjoy weekly pay with immediate start! We're seeking passionate individuals to deliver exceptional service to our Chicago community. This full-time role offers competitive pay, comprehensive training, and a supportive team environment where your contributions are recognized every week. If you thrive in fast-paced settings and want to make a direct impact on customer satisfaction, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Update customer records in CRM system with detailed interaction notes
- Collaborate with support teams to escalate complex technical issues
- Meet/exceed performance metrics for call handling and resolution rates
- Participate in weekly training sessions on product updates
- Maintain positive customer relationships through empathetic communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Excellent verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid work authorization for immediate start