Job Description
Join our award-winning call center team in Columbus, OH! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support while earning competitive pay and benefits. As a key member of our 24/7 operations, you'll resolve inquiries, build client relationships, and contribute to our industry-leading satisfaction rates. Enjoy a modern workplace, paid training, and career advancement opportunities. Apply today for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in fast-paced environment
- Proficient with Windows and multitasking tools
- Flexible schedule availability (11 PM - 7 AM)
- Pass background/drug screening