Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Columbus, OH! We're seeking dedicated professionals to deliver exceptional support to our clients during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate start opportunities. Perfect for night owls seeking stability and growth in a thriving industry.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns
- Maintain detailed documentation in CRM systems and ticketing platforms
- Meet/exceed performance metrics (call quality, resolution rates, CSAT)
- Collaborate with team leads to optimize service protocols
- Adhere to strict compliance and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk)
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (nights, weekends, holidays)
- Pass background/drug screening